Gardinyub.store – Refund & Returns Policy

Overview

At Gardinyub.store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a refund and return policy under specific conditions.

Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

  • Items must be returned within 30 days from the date of delivery.
  • Items must be unopened, unused, and in their original packaging.
  • Any item that is damaged or not in its original condition due to reasons not caused by our error may not qualify for a refund.
  • Refunds are only applicable for physical products. Digital items, such as online codes or virtual content, are non-refundable.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at +44 1776 101950 or via email at support@gardinyub.store with your order details.
  2. We will provide you with return instructions, including the return shipping address.
  3. Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Refund Process

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
  • If the return is due to a defective or incorrect item, we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.
  • If you have not received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your item.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Digital products (e.g., virtual codes, online access content)
  • Opened or used trading card products (due to the nature of collectible items)
  • Items marked as final sale or clearance

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or payment provider again.
  • Contact your credit card company or PayPal, as it may take some time for the refund to officially be posted.
  • If you still have not received your refund, please reach out to us at +44 1776 101950 or [Provide customer support email].

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately with photos of the issue, and we will arrange for a replacement or refund.

Contact Information

For refund or return inquiries, please contact:

  • Phone: +44 1776 101950
  • Email: support@gardinyub.store
  • Address: Eilbektal 66, 22089 Hamburg, Germany